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Question 1

What type of files can I send?

Answer

We recommend saving as a PDF file. You may also send the file in the following types: JPG, JPEG, TIF, TIFF, EPS, and PNG. We prefer that you send a flat JPEG or PDF with embedded or outlined fonts. Remember to flatten your files before uploading. • 300 DPI or higher

Question 2

What color mode should my files be?

Answer

We process all of our jobs in CMYK. If you send us an RGB file, there is a chance that a color shift may occur and you may not be satisfied with your job. We are not responsible if there is a color change. THESE COLORS ARE IN RGB

THESE ARE THE SAME COLORS BUT IN CMYK

You should always start and finish your designs in CMYK color mode.

Question 3

What resolution should my file be?

Answer

Low resolution files may be printed as is or will be placed on hold until we receive new files, slowing your turn-around. If you ask us to proceed with a low resolution file, we are not responsible if the print out is not as you wanted. THESE ARE 72 DPI LOW RES IMAGES

THESE ARE THE SAME IMAGES BUT AT 300 DPI

We only accept 300 dpi files and no less.

Question 4

How should I set up my bleed?

Answer

Bleed must extend past the cut-line and will be trimmed from the product during the final cutting phase. When the image is required to extend all the way to the edge, bleed is needed to preserve the finished look and the quality of the final product. Please keep all text at least 0.125" or 0.25" inside the cut-line. - The bleed for Standard Products is 0.125".
- The bleed for Booklets and Presentation Folders is 0.25".
- For Large Format Products, please see the Large Format FAQs for individual substrate guides.

We recommend using our templates at all times. If you don't see the template you are looking for, please let us know.

Question 5

Do you accept borders on jobs?

Answer

Although we prefer no borders on artwork...
Yes, but if the border is too close to the cutline, it may be cut off-center slightly as in the bottom example. If using a border, please make sure it is inside the safety line.

Question 6

F.A.Q.